PRE – OWNED CARS Most customers buying a new BMW have a trade-in to dispose of and in October 2002 a specialist division was started in Abu Dhabi Motors with the following objectives: To improve the re-sale value of BMW's in the UAE by controlling the market through accepting and selling used cars. In the past there was too much reliance on the sub-dealers to absorb used cars and the fact remains that the main dealer is a more accurate estimator on the actual value of pre-owned cars. Andrew McMurray was brought in to manage this specialist division and set out to staff the department with friendly, professional and helpful salespeople, which we found in Nabil, Mustafa and Awss. The focus is on building long term relationships with customers based on honesty, trust and reliability. The used car showroom was built in the basement of the BMW showroom in Khalidiya on the corners of Sheikh Zayed the First and 32nd streets. All systems processes and corporate identity are the same as for new car department of BMW. We do many checks and balances to ensure only reliable, quality cars are supplied from Abu Dhabi Motors by taking the following actions: Every trade-in or direct purchase undergoes a thorough examination to check for any accident damage, necessary repairs required, undue wear and tear, etc. Vehicles with a poor service history, ultra high mileage and accident damage are not considered for re-sale from our premises. The service and mileage records of all cars sold by us are checked.